Reservation Rewards

Reservation Rewards Trip Delay Protection

While you are a Member of Webloyalty’s Reservation Rewards service, Trip Delay Protection provides reimbursement for reasonable and necessary expenses incurred as a result of a minimum twelve (12) hour delay. You may be reimbursed for up to $500.00 per year for any reasonable and necessary purchases or emergency accommodation or traveling expenses incurred by you, in excess of any expenses reimbursable by others because of this Trip Delay. You must make every reasonable effort to avoid additional expenses. This benefit is payable for only one delay per trip.

You must be a Member of Webloyalty’s Reservation Rewards at the time of the incident and at the time your Claim is processed. Your claim and supporting documentation must be filed as soon as possible, but no later than 30 days from the date of occurrence. The delay must be caused by one or more of the following:

1. Carrier delay
2. Lost or stolen passport, travel documents or money
3. Quarantine
4. Natural disaster
5. Injury or Sickness of the Member

How to Make a Claim

You can initiate a claim on this site. You need to submit a claim within 30 days of incident that triggers the claim. You will need to submit a completed claim form along with a copy of the credit/debit card statement(s) that includes the liability charge. You must include the name of the credit/debit card, the state in which it operates and a phone number for the institution(s) if these are not visible on the copy of the statement(s).

Program Exclusions

In addition to the qualifications stated above, the following additional expenses are not covered by Trip Delay Protection:

1. Alcohol or liquor
2. Entertainment, including theater, movies, shows, etc.
3. Hotel accommodations in excess of $100.00 per night
4. Limo service
5. Communication services (i.e., telephone, cellular, internet) in excess of $50.00